We respect your privacy as much as the experience we offer. This policy explains what we collect, why, and the choices you have.
The data controller is 559 Investment Joint Stock Company – TIA Wellness Resort, 109 Vo Nguyen Giap St., Ngu Hanh Son Ward, Da Nang City, Vietnam. We comply with Decree 13/2023/ND-CP on personal data protection.
Contact details (name, phone, email, address); booking and stay details, including special requests and any health-related needs you choose to share (sensitive data, handled only with your separate consent); chatbot conversations; and basic technical data (IP address, browser, device). Payments are processed by our payment partners; we do not store card numbers. Simply browsing the website collects nothing beyond technical data.
To confirm and prepare your booking (performance of contract); to answer enquiries, improve our services and prevent fraud (legitimate interests); to send marketing and process health data (your consent, withdrawable at any time); and to meet legal obligations.
| Cookie type | Purpose |
| Essential | Core website functions (cannot be disabled) |
| Functional | Remembers language and display preferences |
| Analytics | Measures visits to improve the experience (e.g. Google Analytics) |
You can disable non-essential cookies in your browser settings; some website features may then be limited.
We share information only with TIA staff serving you, technical partners operating our booking and chatbot systems (under contractual confidentiality), and authorities where the law requires. Some partners host servers outside Vietnam; where that happens we carry out the required assessment and apply appropriate safeguards. We never sell, rent or trade your data for advertising.
Booking and service records: 2 years from your last interaction. Payment records: up to 3 months after the transaction. Chatbot conversations: up to 12 months. Marketing data: until you ask us to stop.
You may access, correct or delete your personal data, withdraw any consent, request a portable copy, object to certain processing, and complain to the competent authority. Contact us using the details below; we respond to valid requests within 30 days.
Data is held on access-controlled systems available only to relevant staff, with additional safeguards for sensitive data.
TIA Wellness Resort, 109 Vo Nguyen Giap St., Ngu Hanh Son Ward, Da Nang City, Vietnam.
Email: reservation@tiawellnessresort.com.
Phone: (+84)236 3967 999 .
We may update this policy to reflect changes in our operations or the law. The latest version is always published here.
Last updated: September 22, 2026.
