Situated in Da Nang, Central Vietnam, TIA WELLNESS RESORT is an award-winning, internationally recognized wellness resort offering stunning beachfront views and elegant private pool villas, blending authentic well-being with understated luxury. More than just a relaxing escape, our wellness and retreat inclusive redefine the wellness experience by integrating progressive well-being into each stay.
TIA is seeking an EXECUTIVE ASSISTANT MANAGER – WELLNESS to enhance our guests’ wellness journeys, with a starting date in March/April 2025.
We are seeking a passionate and dynamic Executive Assistant Manager Wellness to take on a leadership role in overseeing both the wellness center and overall resort operations. While the primary focus will be on the wellness department, this position works closely with the resort management team to ensure smooth and cohesive operations across all areas. Key responsibilities include leading the wellness team, managing budgets, creating personalized guest experiences, and stepping in to support resort-wide operations in the absence of senior management. This role balances a focus on wellness with broader resort management duties, contributing to both business growth and guest satisfaction.
Are you ready for the next step in your career? A departmental leader ready to transition into executive management? Or a wellness enthusiast eager to step into the exciting world of wellness resort management? If so, this opportunity is for you!
Operational Excellence
> Manage daily operations of the wellness center and collaborate with the management team to ensure high standards of service and guest satisfaction across the resort.
> Work closely with other departments to ensure effective and prompt communication.
> Assist the management board in overseeing overall resort operations, ensuring a seamless guest experience.
> Understand and support all operational departments, acting as a leader in the absence of resort management.
Team Leadership and Development
> Lead the wellness center team, fostering a positive and collaborative work environment.
> Inspire the team to embody and promote the resort’s wellness philosophy.
> Organize training and professional development opportunities to enhance team skills and performance.
> Support resort management in the development of all resort employees.
Guest Experience Management
> Cultivate strong relationships with both guests and staff.
> Develop personalized wellness experiences that exceed guest expectations.
> Address guest inquiries, feedback, and needs, ensuring personalized service.
> Assist the duty manager and guest care team daily in all aspects of guest experience.
Financial Management
> Help develop and manage the wellness center budget, monitor monthly P&L, and control daily expenses to maximize profitability.
> Track monthly revenue and set sales targets to achieve financial goals.
> Monitor financial performance and records, implementing proactive cost-saving measures.
Innovation and Program Development
> Stay updated on the latest wellness trends and innovations.
> Assist in the development and implementation of wellness programs, activities, and services.
> Collaborate with the management team to drive business growth and elevate the resort’s reputation in the wellness industry.
> Proven management experience, ideally in a wellness-focused resort environment or similar.
> Passion for wellness with a broad understanding of holistic health concepts, such as dietary practices, fitness, yoga, mindfulness, life coaching, massage, and beauty treatments.
> Excellent communication skills in English; knowledge of an additional language is preferred.
> Ability to adapt and remain flexible in a dynamic environment.
> Minimum of a Bachelor’s degree, with 3-5 years of experience in a leadership role.
> A young, energetic, and dynamic individual with a positive mindset and a healthy lifestyle
> Sensitive to guests’ needs and committed to providing exceptional service and fostering positive change for guests and staff.
> Culturally aware and able to connect with a diverse clientele.
> Strong problem-solving skills with the ability to make decisions under pressure.
> Willingness to actively participate in and promote wellness activities, both personally and professionally.
If you are a motivated and experienced leader ready to make a meaningful impact in the wellness hospitality sector, we invite you to apply. Please submit your CV and a personal motivation letter that highlights your relevant experience and qualifications, while sharing more about who you are and your passion for wellness, to career@tiawellnessresort.com. Please note that application reviews will take 1-2 weeks, after which we will follow up with you.
